Experience
Product Manager, YaleSites PlatformCurrent
Yale University — New Haven, CT
- Own the product roadmap and quarterly governance for YaleSites — a shared web platform serving 2,400+ active users across 449 sites at Yale. Facilitate a 10–12 member steering committee of university leaders to align prioritization across a decentralized institution with no central mandate.
- Manage a collaborative vendor model where Yale units bring outside development partners to build platform features — scoping requirements to ensure work benefits the entire community, not just the sponsoring unit. Shipped 3 major unit-vendor collaborations as platform-wide releases in 2025.
- Run the weekly agile development loop — backlog triage, ticket writing, sprint execution, QA, and release communication — resulting in 5 major platform releases and 138 bugs resolved in 2025.
- Oversaw the platform foundation for YaleSites Beacon, an AI assistant built on the YaleSites Drupal platform, demonstrating how a shared platform can support AI-powered innovation while maintaining consistency and governance.
User Experience Analyst 3
Yale University — New Haven, CT
- Mentored junior UX team members, providing guidance on user research methodologies and fostering professional growth.
- Led the LUX (lux.yale.edu) project as UX lead, facilitating wireframes, requirements gathering, and working with a complex data model.
- Created and maintained a comprehensive relational database of all 1,500 Yale websites to support data-informed decisions for platform migration.
User Experience Analyst 2
Yale University — New Haven, CT
- Redesigned Yale's Single Sign-On system — the most-visited page at Yale, used by 35,000+ community members daily — improving accessibility to WCAG 2.1 AA, reducing password reset steps from 7 to 4, and significantly reducing help desk login escalations.
- Designed the Yale MFA Opt-In experience for 20,000+ community members — reducing compromised NetID incidents to zero since launch in 2020 by reframing a forced security rollout as an empowering opt-in choice.
UX Designer
Timex Group — Middlebury, CT
- Contributed to the launch of the Timex Family Connect smartwatch and companion app — 100,000+ downloads and 1,500+ reviews at 4.1/5 stars.
- Designed and implemented the iOS and Android application from conceptualization through launch.
Education
M.S. Interactive Communications
UX Concentration
Quinnipiac University, 2019
B.A. Game Design & Development
Quinnipiac University, 2017
Certifications
Nielsen Norman Group UX Certification
UX Research Specialty
Certification ID: 1061640
Skills
- Product Management
- Feature Prioritization
- User Segmentation
- Data-Driven Decision Making
- Metrics Definition
- Vendor Management
- Roadmap Planning
- Agile / Scrum
- OKRs & Success Metrics
- Live Operations
- Governance & Stakeholder Alignment
- UX Design
- User Research
- Wireframing
- A/B Testing
- Usability Testing
- Information Architecture
- Tools & Technologies
- Figma
- Jira & Confluence
- HTML/CSS
- JavaScript
- Data Analysis