With a unique background in Game Design and User Experience, I utilize research, data, user testing, and best practices to create meaningful and great user experiences. Currently, I am working at Yale University as a User Experience Designer.
Yale's Single Sign On (SSO) page hasn't been upgraded in 15 years. With an upgrade on the back-end of the system, the front-end user experience needed an overhaul. This page is used by everyone in the Yale community on a daily basis, so it was very important to improve the UX.
In an effort to increase the online security at Yale, the IT team introduced two-factor authentication with an online opt-in process for all its 20,000+ community members. The UX team was in charge of creating, designing, and testing the portal that allows users to opt-in for DUO Everywhere.
In an effort to remove any unconscious bias or exclusivity, the Yale UX team went through and updated our Persona deliverable. We applied modern techniques including interview transcribing, tagging, and data research backed by our new tool called Airtable.
The Yale Usability & Web Accessibility website needs an update and facelift. I led the UX discovery effort that provided recommendations to improve the content, layout, user flow, and search capabilities of the website.
Timex was diving into the smartwatch industry with their first product being Timex Family Connect. This project included a child smartwatch paired with a phone application. The devices allowed the users to track the watch wearers’ location. send voice and SMS messaging. have two-way calling conversations and more.